60 Days No Reason To Return

The consumer can enjoy the legitimate rights while buying products on Cozlink.com;
Under the trade without any problem situation, Cozlink.com commitment to provide 60 days (including) return service;
Return shipping costs borne by buyer, Cozlink.com will make full refund.

Return Policy

Returned category Specific description Whether return shipping charges Remark
Product quality problems or functional disorder Detected and confirmed Professional Quality Inspection Center and issued test report to identify as belonging to the quality problem of product.
Final test report as a basis given by Shenzhen Sopto Technology Co., LTD  Professional Quality Inspection Center.
Logistics damaged, missing parts or does not comply with the website description Logistics damaged refers to the product were damaged during shipment, failure of performance, through the sales staff to verify the case. missing parts refers to lack of description product genuine parts.
During this review may be required to prove or courier requires real photos, etc. in order to make instant decisions in time
Other reasons In addition to the above two reasons, returns due to personal improper operation or other causes, to ensure complete product integrity premise.
Buyer bear merchandise between freight and customs clearance fees.

Return Process

Refund or Exchange

Customer submit to return the application form

Need to provide return information, we will handle it at the first time.

If the product was damaged and affected the normal use but it is non-serious problem,we will be returned for repairing; maintenance and courier borne by the customer.

Acceptance

Apply

Apply

Professional Quality Inspection Center detecting

Check the quality of product and get issue test report

Repair or Exchange

The test report confirms the quality of the product itself or performance issues, will apply for a replacement or refund to the payment account within 3-5 business days,Specific arrival time depends on the method of payment.

Customer service start to deal with

Verify the reason of return, the product need to be mailed to the designated location with accessories, manual, test reports and original packaging.

Apply

Customer submit to return the application form

Need to provide return information, we will handle it at the first time.

Apply

Customer service start to deal with

Verify the reason of return, the product need to be mailed to the designated location with accessories, manual, test reports and original packaging.

Acceptance

Professional Quality Inspection Center detecting

Check the quality of product and get issue test report

Apply

If the product was damaged and affected the normal use but it is non-serious problem,we will be returned for repairing; maintenance and courier borne by the customer.

Repair or Exchange

The test report confirms the quality of the product itself or performance issues, will apply for a replacement or refund to the payment account within 3-5 business days,Specific arrival time depends on the method of payment.

Return & Exchange Explanation

  • 1. All return service only for Shenzhen Sopto Technology Co., LTD products.
  • 2. Returned goods to the site,checked and accepted it by the relevant personnel;
    • · If the product is not damaged,the refund will complete within 5-7 working days;
    • · If the product is damaged or has missing parts, site personnel on the scene to take pictures, and send the pictures to customers for confirming, responsibili ties borne by the customer;
  • 3.Cozlink entitled to determine the method of transportation and payment on the warranty period.

Tips: The following circumstances are out the range of return

  • （1）The product is clearly stated that does not support the return when purchase.
  • （2）Under the circumstance of product can work properly , customized order can not be returned, which means manufactured according to the special requirements of customers.
  • （3）Products have been installed and used will not be returned (except for quality problems).
  • （4）The product quality problems caused by unauthorized repair, collision, misuse, abuse, into the liquid, alteration, improper installation, or torn / altered labels, machine serial number, anti-counterfeiting and other phenomenas.
  • （5）Original packaging, accessories, gifts are incomplete, goods problems caused by artificially damaged .
  • （6）Due to force majeure,the minor damage in transit but does not affect the normal use.
  • （7）Can not provide proof of purchasing or product credential information which does not match with the product and are altered.
  • （8）Other law shall not apply for return.

Return of working products after 30-days and within warranty period

After 30 days from delivery, Cozlink does not generally accept returns of other than for products known to have failed. That being said, we understand that occasionally circumstances change resulting in a customer having purchased products they no longer require. Requests for return for refund in such situations are handled on a case-by-case basis. In all accepted request, the shipping charges is not included in this refund.
If you want to exchange or return your item, please contact your sales representative directly, or just email to service@cozlink.com to get more information. We will deal with the Exchange or Return in time.